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Systems Plus is the company for you! Experience the difference and let’s talk about your future at Systems Plus today.

Position Title

Senior Salesforce Business Solution Architect

Position Type

Full Time, Remote

Position Location

Arlington, VA

Tracking Code

01083

Daily Responsibilities
  • Serve as a Subject Matter Expert (SME) to Government customers and stakeholders on Salesforce SaaS (software as a service) platform technologies; think strategically, implement, and deliver business objectives.
  • Use expert knowledge of out-of-box Salesforce product suite, including Sales, Service, Community (Experience), Education, Marketing, and App Clouds, as well as the Force.com Platform, to translate requirements to the level of detail necessary for the technical team to follow and implement.
  • Advise on customizing and implementing Users, Profiles Role Creation/Maintenance, Sharing Rules, Custom Objects, Custom & Formula Fields, Page Layouts and List Views, Workflows & Approvals, Validation Rules, Dashboards, Reports, Assignment/Auto Response/Escalation, and Process Builder.
  • Understand and assess how business processes can be improved using Salesforce; monitor the environment to identify areas of improvement.
  • Lead and participate in gathering business requirements, designing solutions, and integrating internal and external systems with Salesforce.com.
  • Partner with business, technical, and integration teams for solution definition, development, and implementation.
  • Create, update, and maintain the Solution Design documentation.
  • Creates demo and demo training material for new and existing application users.
  • Ensure the solution(s) being developed satisfy the business requirements.
  • As needed, oversee user acceptance testing and end-user training.
  • As needed, develops user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.

Required: Years of Experience (min)
  • 4-6 years experience as an Architect in Salesforce configuration and implementing CRM systems.
  • 6 years of direct experience in software development life cycle.

Required: Degree
  • BS/BA degree in Computer Science, Information Sciences, or related IT (Information Technology) discipline
  • Allowable Substitution: An additional ten (10) years of related professional experience can be substituted for a BS/BA degree

Preferred: Certifications
  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Sharing and Visibility Designer
  • Salesforce Certified Application Architect

Required: Experience
  • Experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.
  • Expert-level understanding of the Salesforce product suite, including Sales, Service, Community (Experience), Education, Marketing, and App Clouds, and the Force.com Platform.
  • Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes.
  • Experience integrating Salesforce with different business systems and a basic understanding of programming logic and constructs, specifically in Salesforce, and their use in software development.
  • Experience with single-org deployments and multi-org consolidations.
  • Demonstrated experience overseeing the direction, development, and implementation of Salesforce system software solutions.
  • Proven experience defining business requirements, writing user stories, and providing detailed Salesforce business, functional, and system designs.
  • Extensive experience with customizing and implementing Users, Profiles Role Creation/Maintenance, Sharing Rules, Custom Objects, Custom & Formula Fields, Page Layouts and List Views, Workflows & Approvals, Validation Rules, Dashboards, Reports, Assignment/Auto Response/Escalation, and Process Builder.
  • Hands-on experience documenting business processes and wireframing system designs using Salesforce Schema Builder, Flow/Visual Flow, Process Builder, and other process flow diagram tools (e.g. Lucid), UML, sequence diagrams, etc. to provide visual mock-ups reflecting business requirements and designs.
  • Experience making recommendations for future state-improved processes and system designs.
  • A team player with excellent oral and written communication, presentation, meeting facilitation, negotiation, and problem-solving skills.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Project, and Visio.
  • Sharing a non-branded sample Solution Design Document and presenting it to the interviewer will be a plus.

Required: Clearance

Must currently hold an Active Secret clearance